FAQ

Yes. We sell sealed product only: hobby boxes, blaster and retail boxes, and multi-box cases, shipped with the manufacturer’s seal intact. We do not sell opened boxes, repacks or single cards.

Yes. Tillerhouse is an authorized dealer of Topps, Panini, Pokémon, Bowman, Leaf and Upper Deck.

We source sealed product through authorized dealer and distributor channels and ship it exactly as we receive it. If anything about your product’s seal looks wrong when it arrives, contact us before opening it.

A case is the manufacturer’s sealed shipping carton containing several boxes of the same product. The number of boxes is in the product name, for example “12 Box Case”. A case ships sealed as one unit.

No. The contents of sealed products are randomized by the manufacturer, and neither we nor anyone else can know what a sealed box contains.

Products marked as presell have not been released by the manufacturer yet. You are charged when you order, and the product ships when it is released. The expected release date is shown on the product page, and release dates are set by the manufacturer and can move.

No. You can check out as a guest. Creating an account lets you track orders, save addresses and check out faster next time.

Yes, free of charge, until it ships. Email support@tillerhouse.shop with your order number as soon as possible. Once an order has shipped, sealed product can be returned under our Returns & Refunds Policy.

To all 50 US states and Washington, DC. We do not ship to US territories or internationally.

Shipping is free on every order, with no minimum.

Orders are processed within 1 to 2 business days, and delivery takes 3 to 6 business days after shipping, so most orders arrive 4 to 8 business days after you place them. Full details are in our Shipping Policy.

Yes. Those orders are sent with USPS.

You will get a tracking number by email when the order ships. You can also use the Track Your Order page with your order number and billing email; no account is needed.

You can return factory-sealed product within 30 days of delivery. Opened or unsealed products are final sale. Returns are free: we send a prepaid label, and there is no restocking fee. Full details are in our Returns & Refunds Policy.

Once your return passes inspection, we refund the product price to your original payment method, usually within 10 business days, and confirm it by email. Your bank may take a few extra days to show it.

Email support@tillerhouse.shop with your order number and photos of the product and packaging. We will replace it or refund it, and we cover the return shipping.

Issues with the contents of a sealed product are handled by the manufacturer under its own replacement program. Our Warranty Policy explains who handles what by brand, and you can email us if you are unsure who to contact.

The payment methods available are shown at checkout. Payments are processed securely by our payment processor, and we never store your full card number.

Yes. You will receive an email confirming your order right after you place it, and another with tracking when it ships.

No. We never sell your information for money. We use Google Ads to measure our ads and show them to past visitors; you can opt out with your browser’s Global Privacy Control setting or by emailing us. See our Privacy Policy.

Cookies that run the cart, checkout and sign-in, plus Google Analytics and Google Ads cookies that measure how the store is used and how our ads perform. The full list is in our Cookie Policy.

Email support@tillerhouse.shop from the address on your orders. We respond within the time the law requires, which is 45 days under California law.