Privacy Policy

Last updated: September 28, 2026

This policy explains how Tillerhouse ("we", "us") collects, uses and shares personal information when you visit or buy from Tillerhouse.

Information we collect

Information you give us: name, email, phone, billing and shipping address, and messages you send us.
Order information: items purchased, order totals and delivery details. Payment card details are processed by our payment provider and are not stored by us.
Device and usage information: IP address, browser type, pages viewed and referring site, collected with cookies and similar technologies.

How we use it

To process, ship and support your orders, including arranging freight delivery
To answer questions and handle returns and warranty claims
To detect and prevent fraud
To send marketing email, only if you opt in. You can unsubscribe at any time.
To improve our store and meet legal obligations

Who we share it with

We share information only as needed to run the store: our e-commerce platform (Shopify), payment processors, shipping and freight carriers, email providers, and analytics providers. We may disclose information if required by law. We do not sell personal information for money.

Cookies

We use cookies to keep your cart working, remember preferences and understand how the store is used. See our Cookie Policy for details.

Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use and disclose
Delete personal information we hold about you, subject to legal exceptions
Correct inaccurate personal information
Opt out of the sale or sharing of personal information for cross-context behavioral advertising, using Your Privacy Choices
Limit the use of sensitive personal information
Non-discrimination for exercising any of these rights

To make a request, email support@tillerhouse.shop or call (718) 615-4700. We will verify your identity before acting on a request and respond within the time the law requires.

Data retention and security

We keep order records as long as needed for accounting, tax and warranty purposes, then delete or anonymize them. We use reasonable safeguards, but no method of transmission or storage is completely secure.