Last updated: September 28, 2026
12-month parts and labor warranty
Every new outboard motor sold by Tillerhouse comes with our 12-month warranty, starting on the date of purchase. It covers the parts and labor needed to repair mechanical defects in materials or workmanship. For a covered defect, you pay nothing for the repair.
Inspected before it ships
Before any motor leaves us, our mechanics inspect and test it. That includes a compression test, a leak-down test, a lower unit inspection and a test start on the stand. The warranty applies to motors sold by us that have been through this inspection, which is every motor we ship.
Where warranty work is done
All warranty repairs are carried out by our own mechanics at our shop:
2200 Emmons Ave, Brooklyn, NY 11235, USA
We handle your claim directly from start to finish. We will not send you to a third party.
We arrange and pay for shipping the motor to our shop and back to you. You pay nothing to get a covered motor repaired.
Manufacturer warranty
Your new motor also comes with the manufacturer's limited warranty. Its length and terms are set by the manufacturer and vary by brand and model; see the warranty document included with your motor. Our 12-month shop warranty is in addition to the manufacturer's warranty, not a replacement for it.
What is not covered
- Damage from improper installation, rigging or propping
- Use of incorrect fuel or oil, or lack of scheduled maintenance
- Accident, grounding, submersion, or corrosion from lack of care
- Normal wear items such as spark plugs, filters, impellers and anodes
- Repairs or modifications made by anyone other than our shop
- Commercial or rental use
Parts and accessories
Parts and accessories are covered by their manufacturer's warranty, where one is offered. Warranty length and terms vary by brand.
Making a claim
Contact us at support@tillerhouse.shop or (718) 615-4700 with your order number, the motor's serial number and a description of the problem. Please contact us before taking the motor anywhere or starting any repair. We will confirm coverage and arrange the repair at our shop.
Contact
Tillerhouse
2200 Emmons Ave, Brooklyn, NY 11235, USA
Email: support@tillerhouse.shop
Phone: (718) 615-4700
Hours: Monday-Friday, 9:00 AM-5:00 PM ET