Last updated: September 28, 2026
We want you to be happy with your motor. This policy explains when you can return an order, who pays for shipping, and how and when you get your money back.
30 days to start a return
You have 30 calendar days from the date of delivery to tell us you want to return an item. For example, if your motor is delivered on March 15, contact us by April 14.
To start a return, email support@tillerhouse.shop with your order number, the reason for the return and photos of the item as it is now. We will reply within one business day with a Return Authorization (RA) number and shipping instructions.
Requests made after 30 days are reviewed case by case. We may offer store credit or a partial refund.
What you can return
You changed your mind
- Contact us within 30 days of delivery
- The motor must be in the same condition you received it: not installed, not run after delivery and not modified
- The original crate, packaging and all included parts must be returned
- You pay return shipping, and the original shipping charge is not refunded
The item is defective or not as described
- Tell us within 30 days of delivery
- We pay return shipping and send you a prepaid label
- You get a full refund, including the original shipping charge
- This includes a motor that fails compression, is missing components, or has damage that was not disclosed
We shipped the wrong item
- Tell us within 30 days of delivery
- We pay return shipping and send the correct item at no cost, or refund you in full if you prefer
What we cannot accept
- Motors that have been installed or run after delivery: fuel in the system, mounting bolts tightened or electrical connections made
- Motors modified, taken apart or repaired by someone other than our shop
- Damage from improper installation, neglect or an accident after delivery
- Returns requested more than 30 days after delivery, except as described above
- Special-order parts ordered specifically for you
- Parts and accessories that have been installed or taken out of their original packaging
- Gift cards, and items clearly marked final sale on the product page
Returns at a glance
| Reason | Can I return it? | Who pays return shipping? | Restocking fee |
|---|---|---|---|
| Changed your mind | Yes, within 30 days | You | None |
| Not as described | Yes, within 30 days | We do | None |
| Defective | Yes, within 30 days | We do | None |
| Wrong item shipped | Yes, within 30 days | We do | None |
| Installed or run after delivery | No | Not applicable | Not applicable |
| Damaged after delivery | No | Not applicable | Not applicable |
| After 30 days | Case by case | You | May apply |
No restocking fees
We do not charge a restocking fee on returns made within 30 days. You get back the full purchase price. The only cost to you is return shipping if you changed your mind.
Refund timing
- We inspect your return within 1-3 business days of it arriving at our shop
- We issue the refund within 5 business days of approving it
- Your bank or payment provider usually takes another 3-7 business days to show it
In total, expect your refund within 8-15 business days of the return reaching us. Refunds go back to your original payment method.
If an item comes back with damage it did not have when it shipped, or with parts missing, we may deduct the cost of repair or replacement. We will always tell you before issuing a partial refund.
Where to send returns
Only send a return after we have given you an RA number. Returns without one may be delayed.
Tillerhouse Returns
2200 Emmons Ave, Brooklyn, NY 11235, USA
How to pack a motor for return
- Use the original pallet and crate if you still have them
- Drain all fluids, including fuel and lower unit oil. Carriers require this.
- Remove the propeller and wrap it separately
- Wrap the cowling to protect it from scratches
- Strap the motor to the pallet with heavy-duty ratchet straps, then stretch-wrap the whole load
No crate? Contact us for crating instructions. A return that arrives damaged because it was packed poorly may have the damage deducted from the refund.
Exchanges
You can exchange a motor within the same 30-day window. Start a return and tell us you want an exchange. If you changed your mind, you pay to ship the original back, and we pay to ship the replacement to you. Once we have inspected the return, we ship the new motor and charge or refund any price difference.
Damaged in transit
If the crate or the motor arrives damaged:
- Note the damage on the delivery receipt before you sign
- Take photos before unpacking
- Do not install or run the motor
- Contact us right away with your order number and the photos
We will file the claim with the freight carrier for you. If you sign without noting visible damage, the carrier may deny the claim, so always inspect before signing.
Returns and warranty claims
This policy covers the first 30 days after delivery. After that, a mechanical problem is handled under our 12-month warranty. Email support@tillerhouse.shop with "Warranty Claim" in the subject line, and we will arrange the repair at our shop and cover the shipping.
Cancellations
You can cancel for a full refund at any time before your motor is crated and labeled for shipment. Contact us as soon as possible at support@tillerhouse.shop or (718) 615-4700. Once the motor is with the carrier, the order cannot be cancelled. Accept delivery and start a return instead; return shipping is then yours to pay.
Your rights
Nothing in this policy limits your rights under federal or state consumer protection law. Where the law requires different terms, the law applies.
Changes to this policy
We may update this policy. Your order is covered by the version in effect on the date you bought it.
Contact
Tillerhouse
2200 Emmons Ave, Brooklyn, NY 11235, USA
Email: support@tillerhouse.shop
Phone: (718) 615-4700
Hours: Monday-Friday, 9:00 AM-5:00 PM ET
When you contact us about a return, please have your order number, delivery date, photos of the item and a short description of the reason ready.